Frequently Asked Questions
I know ordering a personalised keepsake can come with lots of questions. I've answered the most common ones below, but if there's anything else you'd like to know, just send me a message — I'm always happy to help.
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How does it work?
Creating your keepsake is simple. You’ll start by placing your order online and choosing your personalised details, including paper colour, foil colour, font, and frame. We’ll then send you a free inkless print kit so you can capture your baby’s tiny hand and footprints at home — completely mess-free and safe for delicate skin.
Once you send us a photo of the prints, we’ll lovingly create your custom keepsake, including your baby’s name, birth date, time, and weight. Before it’s finished, you’ll receive a proof to review and approve, so you can be sure every detail feels just right. Your finished piece will be a beautiful keepsake to treasure for years to come.
Can I order before my baby is born?
Yes, absolutely! In fact, we recommend ordering before your baby arrives so you have the inkless print kit ready to capture their tiny hands and feet as early as possible. When placing your order, simply leave the personalisation fields blank if you don't have your baby's details yet. Once your baby is born, just send us the photos of the prints along with their name, birth date, and any other details you'd like included.
When is the best time to take my baby's prints?
We recommend taking your baby's hand and footprints as early as possible to capture just how tiny they once were. That said, there's no right or wrong time—it all depends on what you'd like to remember. Many families also choose to celebrate special milestones, such as 3 months, 6 months, or a first birthday. Whenever you decide to take them, they'll become a beautiful keepsake of that moment in time.
Will I receive an inkless print kit?
Yes — almost every keepsake order (excluding those from your existing prints pack) includes a complimentary Inkless Print Kit. Each kit comes with one non-toxic wipe and a special reactive paper that’s safe to use from birth, allowing you to capture your baby’s hand or footprints at home — completely mess-free.
Can I order an extra inkless print kit?
Yes, absolutely! If you’d like an additional inkless print kit — for example, to capture another set of prints or if you make a mistake — you can order one for $25. Please send us a message or order here if you’d like to add one, and we’ll make sure it’s included with your order.
Can I include both hands and feet?
Yes! To include both hands and feet, the keepsake will need to be created horizontally.
Please let us know when you send your prints, and we’ll make sure your keepsake includes both.
There is an additional fee of $35 for including both hands and feet.
How do you get the correct size of hand & footprint?
You’ll receive an inkless print kit to take the prints at home using the provided card. Once you send us a photo of the finished print on the card, we can accurately work out the exact size, as we know the precise measurements of the card itself. This ensures your baby’s hand and footprints are perfectly to scale.
What’s the best way to take my baby’s prints so they turn out beautifully?
For best results, your baby should be as still as possible. If you have a wriggly little one, we recommend taking the prints while your baby is asleep or nursing, when they’re naturally calm and relaxed.
My print has smudges — can you remove them?
Yes, absolutely. We’ll carefully clean up the prints and send you a preview for confirmation before finalising your artwork, so there’s nothing to worry about.
Will I receive a preview of the keepsake?
Yes, absolutely. We’ll send you a digital preview of your print before it’s finalised, so you can see how everything looks and double-check your baby’s birth details. If anything needs adjusting, we’re happy to make changes. Your artwork will only be created once you’re completely happy with it.
When will I receive my keepsake?
Your keepsake will be ready within one week of receiving photos of your baby's prints. If you need your keepsake sooner, please get in touch and we'll do our best to accommodate your timeline.
What type of paper do you use?
We use high-quality smooth card, 210–300gsm, to ensure your keepsake looks beautiful and lasts for years.
Do you offer gift cards?
Yes, absolutely! These are one of our most popular options for baby showers and newborn gifts. Each Gift Pack includes an empty frame, an Inkless Print Kit, and a voucher. The recipient simply takes their baby’s prints and places the finished keepsake into the provided frame. You can order yours here.
How much is shipping?
Your initial inkless print kit is delivered free of charge.
We offer NZ-wide shipping at a flat rate of NZD $7.90, and shipping is free for orders over NZD $150.
We also ship internationally.
Australia
• Prints: NZD $19.90
• Framed artwork: NZD $29.00
International
• Prints: NZD $39.00
• Framed artwork: NZD $49.00
Do you create keepsakes other than baby prints?
Yes! We create much more than baby keepsakes. We also offer keepsakes featuring your dog's paw or nose prints, ultrasound images, song lyrics, and location maps. If you have a different idea in mind, we'd love to hear it—please get in touch to discuss your custom keepsake.
LET CUSTOMERS SPEAK FOR US
WHY SHOP WITH US?
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100% Unique To You
Every print is one-of-a-kind – created from your baby’s own precious details. A keepsake that’s as unique as the little one you love.
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Customer First
Your joy matters to us most. We’re here to guide you, answer every question, and make your keepsake journey effortless.
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Made With Love & Care
Each print is designed, foiled, and finished by hand in our Nelson studio. Crafted slowly and thoughtfully, just for you.